2. What kind of personal information do we collect and hold?
We may collect and hold a range of personal information about you to provide you with our services. This information includes your name, address, date of birth, phone number, email address, occupation, bank account details, driver’s licence details and financial information.
3. How do we collect personal information?
4. Unsolicited personal information
We may receive unsolicited personal information about you. We destroy or de-identify all unsolicited personal information we receive, unless it is relevant to our purposes for collecting personal information. We may retain additional information we receive about you if it is combined with other information we are required or entitled to collect. If we do this, we will retain the information in the same way we hold your other personal information.
5. Who do we collect personal information about?
The personal information we may collect and hold includes (but is not limited to) personal information about customers, potential customers, service providers or suppliers, prospective employees, employees and contractors and other third parties with whom we come into contact.
6. Website collection
7. Why do we collect and hold personal information?
We may use and disclose the information we collect about you for the following purposes:
We may use and disclose your personal information for any of these purposes. We may also use and
disclose your personal information for secondary purposes which are related to the primary purposes set out above, or in other circumstances authorised by the Privacy Act. Sensitive information will be used and disclosed only for the purpose for which it was provided (or a directly related secondary purpose), unless you agree otherwise, or an exemption in the Privacy Act applies.
8. Who might we disclose personal information to?
We may disclose personal information to:
9. Sending information overseas
We do not disclose personal information overseas.
10. Management of personal information
Your personal information is only stored electronically on our computer database.
We recognise the importance of securing the personal information of our customers. We take reasonable steps to ensure your personal information is protected from misuse, interference or loss, and unauthorised access, modification or disclosure.
However, data protection measures are never completely secure and despite the measures we have implemented, we cannot guarantee the security of your personal information. You should notify us as soon as possible if you become aware of any security breaches. Any submission of personal information is at your own risk.
11. Direct marketing
We may only use personal information we collect from you for the purposes of direct marketing without your consent if:
If we collect personal information about you from a third party, we will only use that information for the purposes of direct marketing if you have consented (or it is impracticable to obtain your consent), and we will provide a simple means by which you can easily request not to receive direct marketing communications from us. We will draw your attention to the fact you may make such a request in our direct marketing communications.
You have the right to request us not to use or disclose your personal information for the purposes of direct marketing, or for the purposes of facilitating direct marketing by other organisations. We must give effect to the request within a reasonable period of time. You may also request that we provide you with the source of their information. If such a request is made, we must notify you of the source of the information free of charge within a reasonable period of time.
12. How do we keep personal information accurate and up-to-date?
We are committed to ensuring that the personal information we collect, use and disclose is relevant, accurate, complete and up-to-date.
We encourage you to contact us to update any personal information we hold about you. If we correct information that has previously been disclosed to another entity, we will notify the other entity within a reasonable period of the correction. Where we are satisfied information is inaccurate, we will take reasonable steps to correct the information within 30 days, unless you agree otherwise. We do not charge you for correcting the information.
13. Accessing your personal information
Subject to the exceptions set out in the Privacy Act, you may gain access to the personal information that we hold about you by contacting the Privacy Officer. We will provide access within 30 days of the individual’s request. If we refuse to provide the information, we will provide reasons for the refusal.
We will require identity verification and specification of what information is required.
You can make a complaint to us about the treatment or handling of your personal information by lodging a complaint with the Privacy Officer.
If you are not satisfied with our response to your complaint, you can also refer your complaint to the Office of the Australian Information Commissioner by: